Shipping policy

SHIPPING POLICY

Last updated: October 15, 2026

When Your Order Ships

  • Baklava is made fresh and ships from Gaziantep on the day it's made, so it reaches you as fresh as possible.

  • Pistachio butter, pistachio spread, cookies and packaged pistachios are ready-made, so they ship without waiting for production.

  • If your order contains both, everything ships together.

Carriers and Delivery Times

We ship with express international carriers (FedEx, UPS or DHL, depending on your destination). Delivery time starts when the carrier picks up your order, and your tracking link shows the estimated delivery date.

  • United States: 2–5 business days

  • Other destinations: delivery times vary by country; your tracking link shows the estimate

Shipping Cost

Shipping is calculated at checkout based on the total weight of your order and your destination.

Duties and Taxes: No Surprise Fees at Delivery

You will never be asked to pay customs duties, taxes or clearance fees at your door. Customs duties and customs clearance fees are included in the delivery charge. If your country charges any additional import tax, it is shown and collected at checkout, before you pay.

Packaging

Every order is packed in a protective tin, cushioned with protective paper. Syrup baklava is best enjoyed within 5 days of production at room temperature (18–20°C / 64–68°F); see our storage guide for details.

Damaged or Delayed Orders

  • If your order arrives damaged, email a photo to customerservice@kocakbaklava.live within 48 hours of delivery. We will send a replacement free of charge; you do not need to send anything back.

  • If your order is delayed because of us, we will issue a full refund.

  • Delays caused by customs authorities or the carrier are outside our control, but we will help you follow up with the carrier.

Tracking and Support

You will receive a tracking number by email when your order ships. For any question, contact us at customerservice@kocakbaklava.live.